THE WEBINAR ROOM - Membership Terms

Updated October 2026

The Webinar Room is a subscription membership giving you access to live sessions, monthly strategies, Q&A support, feedback, and digital resources designed to help you improve your webinar results, including registrations, show-up rates, engagement, and sales.

SUPPORT & HELP

You are responsible for your own development, implementation, and results.

Support in The Webinar Room means guidance and feedback within the membership: written answers to your questions in the Topic Threads, live feedback on selected material in The Review Room, and access to strategies, frameworks, resources, and the member community.

Support does not include one-on-one coaching, done-for-you work such as writing or building your material, or hands-on technical setup in your own accounts and platforms.

Member support takes place in two places:

✔ Topic Threads are for questions about your webinars and webinar funnels, answered in writing by the team. Emelie approves every answer and answers herself where extra input is needed.
✔ The Review Room is for feedback on your own material, reviewed live by Emelie.

All member support and feedback takes place through these designated channels. Emelie does not provide individual coaching, feedback, or answers to personal questions via DM or email, except where explicitly included as a separate membership bonus or service.

Technical, account, or payment-related questions can be sent to member@thewebinarexperience.com.

TOPIC THREADS

Topic Threads are dedicated question threads inside the membership community, one per topic area. Each thread covers a specific part of the webinar funnel, such as live webinars, evergreen webinars, registration pages, emails, ads, offers, or messaging.

Topic Threads are for questions. Questions posted in the Topic Threads are answered in writing by the team, including specialists in selected areas, based on Emelie's frameworks and strategies. Emelie approves every answer before it is posted, and where a question needs extra input, she answers it herself.

Questions can be posted in the relevant thread on any day of the week.

We aim to answer questions within two business days. Response times may be longer during holidays, launches, periods of high demand, or other reasonable circumstances.

Members may continue the conversation with follow-up questions in the same thread.

Questions should be specific and relate to the topic of the thread. Questions posted in the wrong thread may be moved or redirected.

Topic Threads are intended for questions and guidance. Feedback on your own material, such as a sales page, slides, or emails, is provided through The Review Room.

Questions about logging in, finding materials, schedules, or upcoming content are answered on the member overview page and are not handled in the Topic Threads. If the answer isn't there, you can contact the team through the form on that page.

Guest experts may also answer questions in selected threads for a limited period. Where this applies, it will be announced inside the membership.

The team may remove or redirect posts that don't follow these guidelines.

THE REVIEW ROOM

The Review Room is a live session where Emelie reviews selected member material on screen.

SUBMITTING YOUR MATERIAL

✔ Material is submitted through the designated submission form no later than 48 hours before the session. Submissions received after the deadline may be moved to a following session.
✔ One submission per person per session.
✔ Each submission should include one specific element, a specific question about that element, and a short description of what you sell, who it is for, and whether the webinar is live or evergreen.
✔ If you link to a document or page, it must be accessible to anyone with the link. Submissions with links that cannot be opened cannot be shown on screen.

Examples of suitable elements:

✔ A webinar hook or title
✔ Up to ten webinar slides (reviewed together, with overall feedback rather than slide by slide)
✔ An offer or transition
✔ An email
✔ A registration page headline
✔ A specific section of a sales page

SCOPE OF FEEDBACK

Feedback in The Review Room addresses one specific element. It does not include a comprehensive audit, rewrite, or review of an entire webinar, presentation, sales page, funnel, email sequence, or other complete asset.

Feedback on sales pages is provided in The Review Room only, not in the Topic Threads.

SCHEDULING OF SUBMISSIONS

We aim to review every submission that follows these guidelines. To give each submission the time it deserves, we reserve the right to move submissions to the following session if there isn't time to cover them all. Moved submissions are prioritized in the next session, and you don't need to submit them again.

When several members submit similar material or questions, Emelie may group them together and answer them collectively where appropriate. The time spent on each submission varies depending on the number of submissions, their complexity, and the time available.

LANGUAGE

Since The Webinar Room is an international membership, submissions and live chat communication should be in English so that all members can follow along. Material submitted for review, such as a sales page or email, may also be in Swedish, Norwegian, or Danish, since Emelie is Swedish.

SHARING OF MEMBER QUESTIONS & MATERIAL

By submitting material or posting questions, you agree that your submission, your question, and our answer may be shown in live sessions, included in replays, and made available to other members inside the membership, including in searchable resources.

Please do not submit confidential or sensitive information.

LIVE SESSIONS & WORKSHOPS

The membership includes live sessions such as The Review Room, workshops, and live events.

Dates and times may change due to unforeseen circumstances, illness, scheduling needs, or other reasonable circumstances.

Changes will be communicated to members through the membership community or the event calendar.

Sessions may end early if all selected submissions have been reviewed or the planned content has been completed.

All live sessions are available as replays for active members unless otherwise stated for a specific event or session.

Joining live gives you the opportunity to interact during the session, but live attendance is not required.

14-DAY GUARANTEE

If you join The Webinar Room and don't feel it's the right fit within the first 14 days, email member@thewebinarexperience.com and request a refund.

If your request is received within the 14-day guarantee period, your payment will be refunded and your membership access will end.

The guarantee applies once per person. If you have previously joined and received a refund, the guarantee does not apply if you rejoin.

TOOLKIT REFUND ON UPGRADE

If you purchased the Close the Room toolkit (including any order bump purchased with it) and then joined The Webinar Room, the toolkit refund is issued after your 14-day guarantee period has ended, provided your membership is still active.

You do not need to request it. The team processes the toolkit refund automatically.

PAYMENTS & FAILED PAYMENTS

If a recurring payment fails, the payment system may automatically retry the payment over the following days.

If payment has not been successfully registered within 7 days, your membership may be deactivated.

To reactivate a membership after deactivation or cancellation, you may be required to rejoin at the current membership price.

Where payment is made by invoice, you cannot cancel or terminate your payment obligation simply by failing to pay the invoice.

Late invoice payments may be subject to applicable reminder fees, statutory interest, and debt collection proceedings.

CANCELLATION & MEMBERSHIP PRICE

The Webinar Room is an ongoing subscription membership unless otherwise stated at the time of purchase.

Monthly memberships renew automatically each month, and 12-month memberships renew automatically at the end of each 12-month period, unless canceled before the renewal date.

For 12-month memberships, we send a reminder email at least 7 days before the renewal date.

You may cancel your membership according to the cancellation options available through your account or by contacting support.

Cancellation stops future renewals. Unless otherwise stated, you retain access until the end of the period you have already paid for.

The price of your membership will not be increased for as long as your membership remains active.

If you cancel your membership and later choose to rejoin, the price and terms available at the time you rejoin will apply.

UPGRADING FROM MONTHLY TO 12-MONTH

Where an upgrade is offered, monthly members may switch to a 12-month membership at the 12-month price stated in the offer. The 12-month period starts on the date of the upgrade.

The upgrade gives you the 12-month price. It does not include additional bonuses, services, or features beyond those included in the membership, unless explicitly stated in the offer.

CHANGES TO THE MEMBERSHIP

The Webinar Room is continuously developed and may evolve over time. We may make reasonable changes to the membership, including its content, resources, session formats, schedules, structure, platform, or delivery, in order to improve the member experience, maintain the quality of the membership, or adapt it as the community grows.

This means that specific features, resources, session formats, or schedules may be added, changed, replaced, or removed over time.

Any material changes that significantly affect the overall nature or value of an active membership will be communicated to members in advance where reasonably possible and where required by applicable law.

RESULTS & LIABILITY

The Webinar Room provides education, strategies, and feedback. Results depend on many factors outside our control, including your offer, audience, market, effort, and implementation. We do not guarantee any specific results, such as registrations, show-up rates, conversion rates, sales, or income.

Any examples of results shared inside the membership or in marketing are not a promise or guarantee of what you will achieve.

You are responsible for the decisions you make in your business, including how you use the strategies, templates, tools, and feedback provided.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses, such as lost profits, lost revenue, or lost business opportunities, arising from your use of the membership. Our total liability is limited to the amount you have paid for the membership during the 12 months before the claim arose.

Nothing in these terms limits any rights you have under applicable consumer protection law.

Private Reviews for Yearly Members

As a yearly member, you receive two Private Reviews per membership year.
Each review can cover either your webinar or one email sequence (up to 4 emails).
Reviews must be submitted through the Private Review form. Include your webinar video as a Google Drive link set to “anyone with the link can view”, plus your transcript and slides in their own fields. Submissions sent any other way can’t be reviewed.
Your review will be delivered within 4 weeks of your submission.
You’ll receive your review as a written PDF.
Unused reviews expire at the end of your membership year and can’t be carried over.
Private Reviews are not guaranteed in future membership years. The Webinar Room may change or remove this benefit, and you can cancel your membership before renewal.

STORAGE OF DATA & PRIVACY

Payments are processed through third-party payment providers such as Stripe. We do not store your complete card details.

Payment information is handled using applicable security standards, including PCI DSS requirements where relevant.

Membership information and personal data are processed for purposes including providing your membership, administering payments, communicating with you, and meeting legal and accounting obligations.

We comply with applicable data protection requirements, including GDPR.

You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal requirements and retention obligations.

Transaction and accounting records are retained for the period required under applicable accounting and tax law.

Personal data may be shared with service providers, accountants, payment providers, or relevant authorities where necessary to operate the membership or comply with legal obligations.

Privacy or data-related questions can be sent to member@thewebinarexperience.com.

MEMBER TOOLS & AI

The membership may include interactive tools, such as feedback, review, and analysis tools, that use third-party services, including AI services, to process the material you enter.

Using these tools is optional. By using them, you agree that the material you enter is processed by these services in order to generate your results.

Please do not enter confidential or sensitive information, or personal data about other people, into these tools.

Results from these tools are generated automatically and are guidance only. You are responsible for how you use them in your business.

AGE REQUIREMENT

You must be at least 18 years old to purchase a membership.

If you are under 18, a parent or legal guardian must be the account holder and purchaser.

RESPECT & KINDNESS

The Webinar Room is intended to be a respectful, constructive, and supportive environment.

Members are expected to communicate respectfully with Emelie, team members, guest experts, and other members.

We also ask every member to bring a positive, curious, and open mindset. Questions, different perspectives, and honest discussion are always welcome. Ongoing negativity, complaining, or behavior that undermines the supportive atmosphere of the community is not. If you have concerns about the membership itself, please contact the team at member@thewebinarexperience.com so we can help.

Harassment, abusive behavior, discrimination, repeated disruptive behavior, or other conduct that negatively affects the community will not be accepted.

We reserve the right to restrict or remove community or membership access for members who behave in a seriously or repeatedly disrespectful or disruptive manner, or whose behavior repeatedly creates a negative atmosphere in the community.

TECHNICAL ISSUES

The membership is provided through third-party platforms.

Temporary technical disruptions or outages may occur and are sometimes outside our control.

Where a significant platform disruption prevents access for an extended period, reasonable steps will be taken to restore access or provide additional access time where appropriate.

Temporary technical disruptions do not automatically entitle members to financial compensation.

Members are responsible for maintaining suitable internet access and keeping their devices, browsers, and software reasonably up to date.

PLATFORM & CLOSURE

If The Webinar Room is permanently discontinued, members will be notified at least three months in advance where reasonably possible.

If you have prepaid for a membership period extending beyond the closure date, the unused portion of that prepaid period will be refunded.

INTELLECTUAL PROPERTY & DISTRIBUTION OF MATERIAL

All membership materials, frameworks, videos, recordings, templates, workbooks, tools, and other resources are protected by intellectual property rights.

Downloaded materials are for your personal use and use within your own business only, where indicated.

Templates may be adapted and used within your own business where permitted.

Membership materials may not be copied, shared, resold, distributed, uploaded to other platforms, provided to third parties, or used to create educational products, courses, memberships, training programs, or other materials for others without written permission.

Your membership login and access may not be shared with another person unless explicitly permitted.

GOVERNING LAW & DISPUTES

These terms are governed by Swedish law. If you are a consumer, this does not take away any mandatory consumer protection you have under the law of your country of residence.

If you have a complaint, please contact member@thewebinarexperience.com first so we can try to resolve it together. If we can't, consumers may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), www.arn.se.

TERMS

These terms apply until further notice and may be updated from time to time.

Changes to the membership and these terms may be made as described under Changes to the Membership above.

Any material changes affecting an active membership will be communicated where required by applicable law.

By purchasing or maintaining an active membership, you agree to the applicable membership terms.

You will receive confirmation or a receipt following your purchase.

COMPANY DETAILS

Emelie Bernborg AB
Hagalundsgatan 16
SE-269 35 Båstad
Sweden

Org.nr: 559423-9039
member@thewebinarexperience.com

14-Day Guarantee
If you join The Webinar Room and don't feel it's the right fit within the first 14 days, email member@thewebinarexperience.com and you'll receive a full refund. No questions asked.