THE WEBINAR ROOM - Membership Terms

Updated August 2026

The Webinar Room is a subscription membership giving you access to live sessions, monthly strategies, Q&A support, feedback, and digital resources designed to help you improve your webinar results, including registrations, show-up rates, engagement, and sales.

SUPPORT & HELP

You take responsibility for your own development, implementation, and results.

The Webinar Room provides ongoing support through strategies, structure, live sessions, Q&A sessions, feedback, and community.

Questions for Q&A sessions must be submitted through the designated question form no later than 24 hours before the session.

Questions submitted after the deadline may be moved to a following session.

We aim to answer as many submitted questions as possible during each session. The amount of time spent on each question will vary depending on the number of questions submitted, the complexity of the question, and the time available.

Questions that cannot reasonably be covered within the available session time may be carried over to a following Q&A session.

When several members submit similar questions, Emelie may group them together and answer them collectively where appropriate.

All member support and feedback takes place through the designated membership sessions and channels. Emelie does not provide individual coaching, feedback, or answers to personal questions via DM or email, except where explicitly included as a separate membership bonus or service.

Technical, account, or payment-related questions can be sent to support@thewebinarexperience.com.

Q&A QUESTIONS & FEEDBACK

Members may submit questions about their webinars and webinar funnels, including requests for feedback on a specific section or element.

Examples may include a webinar hook, title, slide, offer, transition, email, registration page, or a specific section of a sales page.

Please keep your question focused and specific. The more focused the question, the more useful and actionable the feedback can be.

Feedback during regular Q&A sessions is intended to address a specific question, section, or element. It does not include a comprehensive audit, rewrite, or review of an entire webinar, presentation, sales page, funnel, email sequence, or other complete asset.

The scope and depth of feedback may vary depending on the question, the number of submissions, and the time available during the session.

Since The Webinar Room is an international membership, questions and live chat communication should be in English so that all members can follow along. Materials submitted for review, such as sales pages, may be in another language where appropriate.

RAPID ROOM

Rapid Room is a weekly opportunity to get quick support between the regular Q&A sessions.

Rapid Room is normally released every Wednesday and is designed for short, focused questions, primarily follow-up questions from previous Q&A sessions or questions that can be answered quickly.

The first 10 submitted questions are answered each week.

Questions should be specific and limited in scope. Rapid Room is intended for quick guidance and clarification rather than detailed feedback, reviews, audits, or in-depth coaching.

If your question requires a more detailed review or a longer explanation, you may be asked to submit it for a regular Q&A session instead.

Rapid Room questions are submitted through the designated form. Once the first 10 questions have been received, additional questions may be submitted for a future Rapid Room or regular Q&A session.

The Rapid Room schedule may occasionally change due to holidays, illness, unforeseen circumstances, or other reasonable scheduling needs. Any relevant changes will be communicated to members.

Rapid Room is provided as part of the membership while your membership is active.

RESULTS

The Webinar Room provides strategies, frameworks, resources, feedback, and support. Your results depend on your own effort, implementation, consistency, business, audience, offer, and other individual circumstances.

We do not guarantee specific business, financial, conversion, or webinar results.

COURSE MATERIAL

Live session replays and membership resources are available through the membership platform according to the schedule and availability stated inside The Webinar Room.

Access to membership content is available only while your membership is active. No access is granted after your membership ends unless explicitly stated otherwise.

It is your own responsibility to engage with the material and download any downloadable resources you wish to keep while they are available.

Some monthly content may only be available on the course page for a limited period. Where indicated, content may be replaced at the beginning of a new month and may no longer be accessible afterwards.

LIVE SESSIONS & WORKSHOPS

The membership includes virtual Q&A sessions, workshops, and live streams.

Dates and times may change due to unforeseen circumstances, illness, scheduling needs, or other reasonable circumstances. Changes will be communicated to members, including through the membership community or event calendar where appropriate.

Sessions may end early if all relevant submitted questions have been answered or the planned content has been completed.

All live sessions are available as replays for active members unless otherwise stated for a specific event or session.

Joining live gives you the opportunity to interact during the session, but live attendance is not required.

YEARLY BONUS: PRIVATE WEBINAR REVIEW

Where the Private Webinar Review is included in your membership plan as a yearly bonus, you may request one private webinar review according to the following guidelines:

Send an email to support@thewebinarexperience.com no later than three weeks before your desired feedback date.

Include a link to your webinar recording and a brief description of your target audience and offer.

The Private Webinar Review is separate from regular Q&A feedback and provides a more comprehensive review of your webinar.

Feedback is delivered as a written review covering key moments, what is working, what may be costing you conversions, and recommended changes.

The review is normally delivered approximately one week after all required materials have been received.

No Private Webinar Reviews are offered during July or between December 15 and January 15.

During periods of high demand, delivery may take longer. Please plan your submission accordingly.

14-DAY GUARANTEE

If you join The Webinar Room and don’t feel it’s the right fit within the first 14 days, email support@thewebinarexperience.com and request a refund.

If your request is received within the 14-day guarantee period, your payment will be refunded and your membership access will end.

PAYMENTS & FAILED PAYMENTS

If a recurring payment fails, the payment system may automatically retry the payment over the following days.

If payment has not been successfully registered within 7 days, your membership may be deactivated.

To reactivate a membership after deactivation or cancellation, you may be required to rejoin at the current membership price.

Where payment is made by invoice, you cannot cancel or terminate your payment obligation simply by failing to pay the invoice.

Late invoice payments may be subject to applicable reminder fees, statutory interest, and debt collection proceedings.

CANCELLATION & MEMBERSHIP PRICE

The Webinar Room is an ongoing subscription membership unless otherwise stated at the time of purchase.

You may cancel your membership according to the cancellation options available through your account or by contacting support.

Cancellation stops future renewals. Unless otherwise stated, you retain access until the end of the period you have already paid for.

No price increase will apply to your existing active membership unless otherwise communicated and agreed where required by applicable law.

If you cancel your membership and later choose to rejoin, the price and terms available at the time you rejoin will apply.

CHANGES TO THE MEMBERSHIP

The Webinar Room is continuously developed and may evolve over time. We may make reasonable changes to the membership, including its content, resources, session formats, schedules, structure, platform, or delivery, in order to improve the member experience, maintain the quality of the membership, or adapt it as the community grows.

This means that specific features, resources, session formats, or schedules may be added, changed, replaced, or removed over time.

Any material changes that significantly affect the overall nature or value of an active membership will be communicated to members in advance where reasonably possible and where required by applicable law.

STORAGE OF DATA & PRIVACY

Payments are processed through Stripe. We do not store your complete card details.

Payment information is handled using applicable security standards, including PCI DSS requirements where relevant.

Membership information and personal data are processed for purposes including providing your membership, administering payments, communicating with you, and meeting legal and accounting obligations.

We comply with applicable data protection requirements, including GDPR.

You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal requirements and retention obligations.

Transaction and accounting records are retained for the period required under applicable accounting and tax law.

Personal data may be shared with service providers, accountants, payment providers, or relevant authorities where necessary to operate the membership or comply with legal obligations.

Privacy or data-related questions can be sent to support@thewebinarexperience.com.

AGE REQUIREMENT

You must be at least 18 years old to purchase a membership.

If you are under 18, a parent or legal guardian must be the account holder and purchaser.

RESPECT & KINDNESS

The Webinar Room is intended to be a respectful, constructive, and supportive environment.

Members are expected to communicate respectfully with Emelie, team members, guest experts, and other members.

Harassment, abusive behaviour, discrimination, repeated disruptive behaviour, or other conduct that negatively affects the community will not be accepted.

Members who behave in a seriously or repeatedly disrespectful or disruptive manner may have their community or membership access restricted or removed.

TECHNICAL ISSUES

The membership platform is provided through third-party services, including Kajabi.

Temporary technical disruptions or outages may occur and are sometimes outside our control.

Where a significant platform disruption prevents access for an extended period, reasonable steps will be taken to restore access or provide additional access time where appropriate.

Temporary technical disruptions do not automatically entitle members to financial compensation.

Members are responsible for maintaining suitable internet access and keeping their devices, browsers, and software reasonably up to date.

PLATFORM & CLOSURE

If The Webinar Room is permanently discontinued, members will be notified at least three months in advance where reasonably possible.

If you have prepaid for a membership period extending beyond the closure date, the unused portion of that prepaid period will be refunded.

INTELLECTUAL PROPERTY & DISTRIBUTION OF MATERIAL

All membership materials, frameworks, videos, recordings, templates, workbooks, and other resources are protected by intellectual property rights.

Downloaded materials are for your personal use and use within your own business only, where indicated.

Templates may be adapted and used within your own business where permitted.

Membership materials may not be copied, shared, resold, distributed, uploaded to other platforms, provided to third parties, or used to create educational products, courses, memberships, training programs, or other materials for others without written permission.

Your membership login and access may not be shared with another person unless explicitly permitted.

SUPPORT

For technical, account, or payment questions:

support@thewebinarexperience.com

Questions relating to webinar strategy, implementation, or feedback should be submitted through the designated Q&A or Rapid Room process and are not handled through support email or personal DM.

TERMS

These terms apply until further notice and may be updated from time to time.

Changes to the membership and these terms may be made as described under Changes to the Membership above.

Any material changes affecting an active membership will be communicated where required by applicable law.

By purchasing or maintaining an active membership, you agree to the applicable membership terms.

You will receive confirmation or a receipt following your purchase.

COMPANY DETAILS

Emelie Bernborg AB
Hagalundsgatan 16
SE-26935 Båstad
Sweden

Org.nr: 559423-9039
support@thewebinarexperience.com

14-Day Guarantee
If you join The Webinar Room and don't feel it's the right fit within the first 14 days, email support@emeliebernborg.com and you'll receive a full refund. No questions asked.